Managing & implementing successful process improvement in your organisation

Objective

To provide managers with the key principles for planning and managing process improvement/process re-engineering projects successfully. This is a very practical programme where managers will have experience using the tools on one of their own planned projects, providing them with an opportunity to apply the learning to a work assignment throughout the learning experience.

By the end of the workshop, managers will be able to:

• Identify critical success factors
• Identify key stakeholders and understand the process for managing stakeholder relationships
• Set clear objectives and project scope
• Identify the stages of managing a successful process improvement project
• Mapping “as is” process
• Data gathering
• Problem identification statements
• Generating solutions
• Defining the “to be” process
• Evaluating options
• Build a business case for change
• Identify the critical skills for the team & the impact on successful implementation
• Develop a project planning for implementation
• Understand the requirements for managing people through change
• Developing a communications plan to ensure “buy in” and commitment.
• Establish processes for monitoring and evaluating project implementation.

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