Creative Problem Solving & Decision Making

Problem solving is a key skill, and it's one that can make a huge difference to your career. At work, problems are at the centre of what many people do every day. You're either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve.

The problems you face can be large or small, simple or complex, and easy or difficult to solve. Regardless of the nature of the problems, a fundamental part of every manager's role is finding ways to solve them. So, being a confident problem solver is really important to your success.

Much of that confidence comes from having a good process to use when approaching a problem. With one, you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.

There are eight basic steps in problem solving:

• Defining the problem.
• Analysing the problem
• Determining the cause
• Generating solutions and alternatives
• Evaluating and selecting alternatives
• Action planning
• Implementing solutions
• Evaluating outcome

Objectives

By the end of this workshop delegates will have the tools to;

• Identify & define the problem.
• Analyse the problem.
• Determine the cause.
• Generate solutions and alternatives.
• Evaluate and select alternatives.
• Identify considerations for action planning & implementing solutions.

 

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